Account Setup / Email on File
We will setup your account after we have received payment and we or our payment partner(s) have screened the order(s) in case of fraud. It is your responsibility to provide us with an email address which is not @ the domain(s) you are signing up under. If there is ever an abuse issue or we need to contact you, the primary email address on file will be used for this purpose. It is your responsibility to ensure the email address on file is current or up to date at all times. Providing false contact information of any kind may result in the termination of your account. In high risk transactions, it will be necessary to provide government issued identification and possibly a scan of the credit card used for the purchase. If you fail to meet these requirements, the order may be considered fraudulent in nature and be denied.
Transfers team will make every effort to help you move your site to us. However, transfers are provided as a courtesy service, and we can not make guarantees regarding the availability, possibility, or time required to complete an account transfer. Each hosting company is configured differently, and some hosting platforms save data in an incompatible or proprietary format, which may make it extremely difficult if not impossible to migrate some or all account data. We will try our best, but in some cases we may be unable to assist you in a transfer of data from an old host.
All services provided by abesthost.com may only be used for lawful purposes. The customer agrees to indemnify and hold harmless abesthost.com from any claims resulting from the use of our services.
Use of our services to infringe upon any copyright or trademark is prohibited. This includes but is not limited to unauthorized copying of music, books, photographs, or any other copyrighted work. The offer of sale of any counterfeit merchandise of a trademark holder will result in the immediate termination of your account. Any account found to be in violation of anothers copyright will be expeditiously removed, or access to the material disabled. Any account found to be in repeated violation of copyright laws will be suspended and/or terminated from our hosting. If you believe that your copyright or trademark is being infringed upon, please email firstname.lastname@example.org with the information required. If the request is of a licensing issue, we may require further documentation.
Unacceptable Meterial / Content:
Please note that we have zero tolerence policy for:
- IRC Scripts/Bots
- Photo sharing sites
- Prime Banks Programs
- IP Scanners, Mailer Pro
- Pirated Software/Warez
- Escrow/Bank Debentures
- Proxy Scripts/Anonymizers
- Mail Bombers/Spam Scripts
- Alcoholic sites ( in any case)
- AutoSurf/PTC/ PTS/ PPC sites
- Sites promoting illegal activities
- Mortgage sites, interest based sites
- Porn sites, Music site, Lottery Sites
- Hacker focused sites/archives/programs
- Gambling Sites or links to gambling sites
- Hateful/Racist/Harassment oriented sites
- Bruteforce Programs/Scripts/Applications
- File Dump/Mirror Scripts (similar to rapidshare)
- Banner-Ad services (commercial banner ad rotation)
- High-Yield Interest Programs (HYIP) or Related Sites
- Bank Debentures / Bank Debenture Trading Programs
- Image Hosting Scripts (similar to Photobucket or Tinypic )
- Commercial Audio Streaming (more than one or two streams )
- Sale of any controlled substance without prior proof of appropriate permit(s)
- Forums and/or websites that distribute or link to warez/pirated/illegal content
- Any product involving interest/usury ( Commercial insurance, lotteries, bonds)
- Fraudulent Sites (Including, but not limited to sites listed at aa419.org & escrow-fraud.com)
- Broadcast or Streaming of Live Sporting Events (UFC, NASCAR, FIFA, NFL, MLB, NBA, WWE, WWF, etc)
- Investment Sites (FOREX, E-Gold Exchange, Second Life/Linden Exchange, Ponzi, MLM/Pyramid Scheme)
Alcoholic sites, mortgage, interest/usuary based websites and spamming in any case or condition. Any account found connecting to a third party network or system without authorization from the third party is subject to suspension. Access to networks or systems outside of your direct control must be with expressed written consent from the third party. abesthost.com may, at its discretion, request and require documentation to prove access to a third party network or system is authorized. Any content deemed illegal by USA law or the law of your country of residence is strictly forbidden and offending accounts will be immediately suspended or terminated at our discretion. We will fully co-operate with the authorities regarding any breach of the law. Any accounts found to be abusive, contain illegal content or otherwise break our terms of service will be liable for immediate termination with no refund.
We reserve the right to refuse service to anyone. Any material that, in our judgment, is obscene, threatening, illegal, or violates our terms of service in any manner may be removed from our servers (or otherwise disabled), with or without notice.
Failure to respond to email from our abuse department within 48 hours may result in the suspension or termination of your services. All abuse issues must be dealt with via troubleticket/email and will have a response within 48 hours. If in doubt regarding the acceptability of your site or service, please contact us at email@example.com and we will be happy to assist you. It is your responsibility to ensure that scripts/programs installed under your account are secure and permissions of directories are set properly, regardless of installation method. When at all possible, set permissions on most directories to 755 or as restrictive as possible. Users are ultimately responsible for all actions taken under their account. This includes the compromise of credentials such as user name and password. It is required that you use a secure password. If a weak password is used, your account may be suspended until you agree to use a more secure password. Audits may be done to prevent weak passwords from being used. If an audit is performed, and your password is found to be weak, we will notify you and allow time for you to change/update your password.
Zero Tolerence Spam Policy:
We take a zero tolerance stance against sending of unsolicited e-mail, bulk emailing, and spam. "Safe lists" and purchased lists will be treated as spam. Any user who sends out spam will have their account terminated with or without notice. Please read the Mail Policy for our generalized mail policy. abesthost.com reserves the right to require changes or disable as necessary any web site, account, database, or other component that does not comply with its established policies, or to make any such modifications in an emergency at its sole discretion.
abesthost.com reserves the right to charge the holder of the account used to send any unsolicited e-mail a clean up fee or any charges incurred for blacklist removal. This cost of the clean up fee is entirely at the discretion of abesthost.com.
You agree to supply appropriate payment for the services received from abesthost.com, in advance of the time period during which such services are provided.
You agree that until and unless you notify abesthost.com of your desire to cancel any or all services received, those services will be billed on a recurring basis. This includes when accounts are suspended. When an account s invoices are paid outside of the 05 day grace period, invoices will not be automatically generated.
Our aim is to help our customers, reach their maximum potential & grow with them at the same time. This requires a disciplined approach. We fulfill every promise we make to our clients. Discipline also means timely deliver the services & that is where we have an upper hand over our competitors. In a constantly moving world, it is also necessary to be dynamic all the time. We are constantly evolving ourselves & the services we deliver to the customers in order to serve you better. In order to improve our services, we constantly interact with our customers to know what they want & incorporate that in our company policies.
However, after the customer notifies abesthost.com of his or intent to resume service, invoices will be manually generated and payment expected for the time the account was suspended. As a client of abesthost.com, it is your responsibility to ensure that your payment information is up to date, and that all invoices are paid on time.
abesthost.com provides a 05 day grace period from the time the invoice is generated and when it must be paid. Any invoice that is outstanding for 5 days and not paid will result in a $5 late fee and/or an account suspension until account balance has been paid in full. The $5 late fee is applied in addition to whatever else is owed to abesthost.com for services rendered. Access to the account will not be restored until payment has been received. It is the customers responsibility to notify our sales team via email at firstname.lastname@example.org after paying for a domain renewal and to ensure the email is received and acted upon. Domain renewal notices and invoices are provided as a courtesy reminder and abesthost.com cannot be held responsible for failure to renew a domain or failure to notify a customer about a domain s renewal.
abesthost.com reserves the right to change the monthly payment amount and any other charges at anytime.
Backup & Data Loss
Your use of this service is at your sole risk. Our backup service is provided to you as a courtesy. abesthost.com is not responsible for files and/or data residing on your account. You agree to take full responsibility for files and data transferred and to maintain all appropriate backup of files and data stored on abesthost.com servers.
Backups will not be provided for accounts that have been suspended or terminated for any reason unless otherwise agreed to in writing by abesthost.com.
Cancellations & Refunds
abesthost.com reserves the right to cancel, suspend, or otherwise restrict access to the account at any time with or without notice.
Any abuse of our staff in any medium or format will result in the suspension or termination of your services.
Violations of the Terms of Service will waive the refund policy.
You are allocated a monthly bandwidth allowance. This allowance varies depending on the hosting package you purchase. Should your account pass the allocated amount we reserve the right to suspend the account until the start of the next allocation, suspend the account until more bandwidth is purchased at an additional fee, suspend the account until you upgrade to a higher level of package, terminate the account and/or charge you an additional fee for the overages. Unused transfer in one month cannot be carried over to the next month.
abesthost.com gives you 99.9% uptime.
The amount you pay for hosting will never increase from the date of purchase. We reserve the right to change prices listed on abesthost.com, and the right to increase the amount of resources given to plans at any time.
abesthost.com shall not be responsible for any damages your business may suffer. abesthost.com no warranties of any kind, expressed or implied for services we provide. abesthost.com disclaims any warranty or merchantability or fitness for a particular purpose. This includes loss of data resulting from delays, no deliveries, wrong delivery, and any and all service interruptions caused by abesthost.com and its employees.
Disclosure to Law Enforcement
abesthost.com We may disclose any subscriber information to law enforcement agencies without further consent or notification to the subscriber upon lawful request from such agencies. We will cooperate fully with law enforcement agencies.